Contact Us
Need help with your wallet, a project dispute, or account issues? Reach our team through the channels below. We typically respond within 12-24 hours.
Before You Contact Us
Many questions are answered instantly in our self-help resources:
Support Channels
Email Support
Primary support channel
- • Response time: 12-24 hours (Mon–Sat, 9 AM – 6 PM IST)
- • Best for: Account issues, wallet help, disputes, withdrawals
- • Include your GUINEX ID for faster resolution
In-App Support Chat
For order-specific issues
Available from your Orders page
- • Real-time chat with the project creator
- • Available during the 72-hour buyer protection window
- • Best for: Setup help, missing files, code issues
Send Us a Message
Quick Solutions for Common Issues
Recharge not credited?
Recharges require admin UTR verification. Allow up to 24 hours during working hours. Check your recharge history on the Wallet page for status updates.
Project stuck on "Pending"?
New uploads and edited projects require admin review. This typically takes 24-48 hours. Ensure your project meets Creator Guidelines.
Can't withdraw earnings?
Check if your earnings are still in "Pending Earnings" (72-hour escrow). Only "Available Balance" can be withdrawn. Minimum withdrawal: 100 GP.
Code from a project isn't working?
First message the creator via Support Chat on your Orders page. If unresolved, file a dispute within the 72-hour window.